Integrated Bibliography

Henry Kim
February 1, 1997

To Get

American Accounting Association, Homepage for artificial intelligence and expert systems section, Available: http://www.bus.orst.edu/faculty/brownc/aies/aieshome.htm, 1996. WWW
Ahituv, Niv, Zelek, Meir, "Instant Quality Control of Large Batch Processing Jobs", Management Information Systems Quarterly, Vol. 11, No. 3, 1987, pp. 313-23.; Robarts HF/5548/.2/M3545 also Business Information Centre
Andreasen, A. R., "A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures", Journal of Consumer Affairs, Winter 1977, pp. 11-24. to get; Sig Sam TX/335/A1J6
Baird, David C., Experimentation: an introduction to measurement theory and experiment design, Englewood Cliffs, NJ: Prentice Hall, 1988. to get; Sig Sam QC 39 B17
Bamford, Robert C., "Comparing, and contrasting ISO 9001 and the SEI capability maturity model", Computer, Vol. 26, October 1993, pp. 68-70 CS LIB
Bisgaard, Soren, "Quality and the Bottom Line", Quality Engineering, Vol. 7, No. 1, 1994-5, pp. 223-235. ENGIN TS/156/A1Q3
Box, George E., "Changing Management Policy to Improve Quality and Productivity", Quality Engineering, Vol. 6, No. 4, 1994, pp. 719-724. ENGIN TS/156/A1Q35
Burr, Adrian, "A Review of Computerised Systems for Implementing ISO 9000", Managing Service Quality, Vol. 4, No. 5, 1994, pp. 52-5. ???
Cole, William P., "Standards, measurement and quality management"., Journal of Physics. E: Scientific Instruments, Vol. 20, January 1987, pp. 4-5. MC211 Q/184/J62
Duo, Qin, "Formalization of identification theory", Oxford Economic Papers, Vol. 41, January 1989, pp. 73-93., ROBARTS CALL NUMBER: HB/1/O77
Jorysz, H.R. and Vernadat, F.B. , "CIM-OSA Part 1: total enterprise modelling and function view", International Journal of Computer Integrated Manufacturing, Vol. 3, Nos. 3 and 4, 1990, pp. 144 - 56. to get; get from Don
Checkland, P.B., "The Origin and Nature of 'Hard' Systems Thinking", Journal of Applied Systems Analysis, May 1978, pp. 99-110. to get; engin QA/402/J68
Curtis, B., Kellner, M.I., Over, J., "Process Modeling", Communications of the ACM, Vol. 35, No. 9, September 1992, pp. 75-90. to get CS lib QA/75/.5/C564
Fenton, Norman, "Software measurement: a necessary scientific basis", IEEE Transactions on software engineering, Vol. 20, No. 3, March 1994, pp. 199-205. to get CS lib
Fox, Mark S., Ontological Engineering, Class Notes, Department of Industrial Engineering, University of Toronto, Toronto, Ontario, 1992. to get; find somewhere
Franke, D., "Deriving and Using Descriptions of Purpose", IEEE Expert, April 1991, pp. 44-47.; CS lib
Gause, D.C., Weinberg, Gerald M., Exploring Requirements: Quality Before Design, New York, NY: Dorset House, 1989. to get; FIS library 745.2 G274E
Guarino, N., "Concepts, Attributes, and Arbitrary Relations: Some Linguistic and Ontological Criteria for Structuring Knowledgebases", Data and Knowledge Engineering, 8, 1992. to get; CS lib
Hansen, J. V., and Messier, W. F., "A Knowledge-based Expert System for Auditing Advanced Computer Systems", European Journal of Operations Research, Vol. 26, 1986, pp. 371-9. ????
Hansen, J. V., and Messier, W. F., "A Preliminary Investigation of EDP-XPERT", Auditing: A Journal of Practice and Theory, Vol. 6, No. 1, Fall 1986, pp. 109-23. business info centre HF/5667/A8
Hausen, Hans-Ludwig, "A Rule-Based Approach To Software Quality Engineering", in: B. Littlewood and N. Fenton (eds.): Software Reliability and Metrics, Elsevier Science Publishers Ltd, London, April 1991. to get; sig sam QA 76 .76 R44C58
Hayes, P. J., "The naive physics manifesto", Expert Systems in the Micro Electronic Age, D. Michie, Ed., Scotland: Edinburgh Univ Press, 1979. to get; sig sam QA 76 .24 E88
Hirst, Graeme, "Ontological Assumptions in Knowledge Representation", 1st Intl Conference on Principles of Knowledge Representation & Reasoning, Ed:Brachman, Levesque, Reiter, Toronto, Ontario, May, 1989, pp. 157-169. to get; CS lib 7.3 In
Humphrey, Watts S., "Characterizing the Software Process", IEEE Software, Vol. 5, No. 2, March 1988, pp. 73-79. to get; CS lib
International IMEKO symposium, Knowledge based measurement: application, research, and education, Karlsruhe, Germany Dusseldorf: VDI Verlag, 1990. to get; engin T/50/I58/1991
Kenney, David, "Quality standards that can destroy quality", Wall Street Journal (Eastern Edition), Nov. 15, 1993, pp. A12. ROBARTS
Krantz, David H., Foundations of measurement, New York, NY: Academic Press, 1990. to get; sig sam QA 465 F688T4 1951
Kuipers, B. J., "Qualitative Simulation", Artificial Intelligence, Vol. 29, No. 3, September 1986, pp. 289-338.; CS lib
Kyburg, Henry E., Theory and measurement, Cambridge University Press, 1984. to get; sig sam QC 39 K92 1984
Lyytinen, Kalle J., "Implications of Theories or Language for Information Systems", Management Information Systems Quarterly, Vol. 9, No. 1, 1985 pp. 61-74. to get; Robarts HF/5548/.2/M3545 also Business Information Centre
Meservy, R. D., Bailey, A. D., and Johnson, P. E., "Internal Control Evaluation: A Computation Model of the Review Process", Auditng: A Journal of Practice and Theory, Vol. 6, No. 1, Fall 1986, pp. 44-74. business info centre HF/5667/A8
Mullin, Rick, "Documentation management: an argument for automation?", Chemical Week, Vol. 153, November 1993, pp. 57-8. ENGIN TP/1/C37
Narens, Louis, Abstract measurement theory, Cambridge, MA: MIT Press, 1985. to get; sig sam QA 465 N37 1985
"ISO 9000 logs on to a growing PC-based culture", Chemical Week, Vol. 153 November 1993, p. 57. ENGIN TP/1/C37
Pannell, T. Allen, Jr., "Creating the quality system; the role of measurement in quality management", Tappi Journal, Vol. 73, September 1990., pp. 313-4. ENGIN TS/1080/T32
Peters, T.J., Thriving on Chaos: Handbook for a Management Revolution, New York: Knopf, 1987 to get; robarts HD 70 U5P426 1988
Remus, William E., Kotteman, Jeffrey E., "Towards Intelligent Decision Supprt Systems: An Artificially Intelligent Statitician", Management Information Systems Quarterly, Vol. 10, No. 4, 1986, pp. 403-418. to get; Robarts HF/5548/.2/M3545
Reeves, C. A. and D. A. Bednar, "Defining Quality: Alternatives and Implications," Academy of Management Review, Vol. 19, No. 3, 1994, pp. 419-445. to get; robarts HD/28/A243
Roberts, F.S., Measurement theory with applications to decision making, utility, and the social sciences, Reading, MA: Addison Wesley, 1979. to get; sig sam H 61 R593
Roussel, Anne-Marie, "ISO 9000: a measure of the measurement", Data Communications, Vol. 22, OCtober 1993, p. 55-6. ENGIN QA/75/.5/D35
Sarkis, Joseph & Reimann, Michael, "Quality Information Systems in Advanced Manufacturing Environments", Quality Engineering, Vol. 8, #3, 1996, pp. 419-31. ENGIN TS/156/A1Q35
Scheer, A-W, CIM : computer integrated manufacturing : towards the factory of the future, Springer-Verlag, 1994. to get; ENGIN TS/155/.6/S3313/1994
Scheer, A-W, Business Process Re-engineering: Reference Models of Industrial Enterprises, Springer-Verlag, 1994. to get; ENGIN T/58/.6/S324/1994
Simon, Herber, A., The Sciences of the Artificial, Cambridge, MA: The MIT Press, 1981. to get; sig sam Q 175 S558 1981
Sink, D. Scott, "The Role of Measurement in Achieving World Class Quality and Productivity Management", Industrial Engineering, June, 1991, pp. 23-8,70. to get; engin
Suntag, Charles, Inspection and Inspection Management, Milwaukee, WI: ASQC Press, 1993. to get; ENGIN TS/156/.2/S86/1993
Sydenham, P. H. (ed.), Handbook of measurement science, Wiley, 1992. to get; ENGIN T 50 H26 1982
Waldrop, M. Mitchell, Complexity: The emerging science at the edge of order and chaos, New York, NY: Simon & Schuster, 1994. to get; sig sam Q/175/W258/1992
Walton, Richard E., Up and Running: Integrating IT and the Organization, Boston, MA: Harvard Business School Press, 1989. to get; engin T 58 .6 W345 1989
Weise, Carl E., "ISO 9000: an opportunity for records management professionals", ARMA Records Management Quarterly, Vol. 27, October 1993, pp. 3-8. ROM P.S. Ar 1040

Bibliography

A

[90s Corporation 91]: The Corporation of the 1990s

Morton, M. S. Scott, Ed., The Corporation of the 1990s: IT and the Organizational Transformation, New York: Oxford University Press, 1991.

[AAA 96]: Homepage of AI/ES section of AAA

American Accounting Association, Homepage for artificial intelligence and expert systems section, Available: http://www.bus.orst.edu/faculty/brownc/aies/aieshome.htm, 1996.

[AIAI 96]: Enterprise Modelling Sites

AIAI, Enterprise Project: Related Work at Other Sites [Online], Available: http://www.aiai.ed.ac.uk:80/~entprise/enterprise/other.html, 1996.

[AIS 96]: Data Modeling Methodologies

Applied Information Sciences. Data Modeling Methodologies [Online], Available: http://www.aisintl.com/case/method.html, November 29, 1996.

[APQC 96]: Current Measurement Resources

American Productivity and Quality Center, Current Measurement Resources [Online], Available: http://www.apqc.org/b3/b3.htm, 1996.

[ASQC 96]: ASQC

American Society for Quality Control, American Society for Quality Control Web Page [Online], Available: http://www.asqc.org, 1996.

[Aachen 96]: Department of Computer Science

RW Aachen, Department of Computer Science V (Information Systems) Web Page [Online], Available: http://www-i5.informatik.rwth-aachen.de/lehrstuhl/english-starter.html, August 2, 1995.

[Accelerator 93]: ISO 9000 Accelerator

ISO-Cert, ISO 9000 Accelerator, Delta-T, PO Box 108, Somers, CT 06071, 1993.

[Adiga & Glassey 88]: OO Simulation for Manufacturing Research

Adiga, S., & Glassey, C.R., Object-Oriented Simulation to Support Research in Manufacturing, ESRC 88-20, December, 1988, Dept of IEOR, University of California at Berkeley, Berkeley, CA, 94720, 1988.

[Ahituv & Zelek 87]: Instant Quality Control of Batch Processing

Ahituv, Niv, & Zelek, Meir, "Instant Quality Control of Large Batch Processing Jobs", Management Information Systems Quarterly, Vol. 11, No. 3, pp. 313-23, 1987.

[Allen 83]: Mainitaining Knowledge about Temporal Intervals

Allen, J. F., "Mainitaining Knowledge about Temporal Intervals", Communications of the ACM, pp. 832-43, 1983.

[Anand et. al. 93]: Using Policy Management to Implement TQM

Anand, K.L., Bhoraskar, J.N., & Mulye, R.N., "Using Policy Management to Implement TQM", Quality Progress, October pp. 89-93, 1993.

[Andersen 93]: Process Classification Scheme

Andersen & Co, (December 1993), Process Classification Scheme - Overview [e-mail to the author], Available: available as e-mail from Walter_Hamscher@notes.pw.com, December 1993.

[Andreasen 77]: A Taxonomy of Consumer Measures

Andreasen, A. R., "A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures", Journal of Consumer Affairs, Winter 1977, pp. 11-24.

[Anon]:Audit Types

Different Types of Audits [Online, Discussion Group], Available: http://www.qadas.com/qadas/iso/iso-hm, 1996.

[Aquino 90]: Improvement vs. Compliance

Aquino, M. A., Improvement vs. Compliance: A New Look at Auditing, Quality Progress, Oct 1990, pp. 47-9.

[Assessor 94]: ISO 9000 Assessor

Motion Knowledge Systems Ltd., ISO 9000 Assessor, 59 Washington Street Suite #145, P.O. Box 346, Santa Clara, CA 95052-0346, 1994.

[Atefi 95]: BPR Ontology

Atefi, Katy, BPR Ontology to Reduce Process Duration by Integration, version 2, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT M5S 1A4, 1995.

[Atefi 97]: Formalization of BPR Heuristics

Atefi, Katy, Formalization of Business Process Reengineering Heuristics, M.A.Sc Thesis, Department of Mechanical and Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT M5S 1A4, 1996.

[Avalon 96]: Avalon Applications

IFS North America, Avalon Applications [Online], Available: http://www.avalon.com/product.htm, 1996.

B

[BHP 96a]: BHP Simulation Model, Version 2.0

Kim, Henry, BHP Simulation Model, Version 2.0, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT M5S 1A4, 1996.

[BHP 96b]: BHP Enterprise Model, Version 2.1

Kim, Henry, BHP Enterprise Model, Version 2.1, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT M5S 1A4, 1996.

[BHP 96c]: EM: BHP Steel Supply Chain Simulation

Marett, Bruce, Enterprise Modelling: BHP Steel Supply Chain Simulation- Technology Description & Requirements Definition Document, BHP Research, Melbourne Laboratories, 1996.

[BHP 96d]: BHP Steel

Broken Hills Proprietary, BHP Steel, [Online], Available: http://www.bhp.com.au/steel/steel.htm, 1996.

[BPR 96]: BPR Tools

Enterprise Integration Laboratory, BPR Advisory Group: Business Process Reengineering Tool Repository [Online], Available: http://www.ie.utoronto.ca/EIL/tool/list.html, 1996.

[BPR-IBM 93]: IBM BPR Overheads

IBM Canada Ltd., Business Process Re-Engineering, presentation, 1993.

[BPR-DEC 93]: DEC BPR Overheads

Digital Equipment Corporation Canada, Business Process Re-Engineering, presentation, 1993.

[BPR-Bonapart 94]: Bonapart Overhead

UBIS, Bonapart Overheads, UBIS, Unternegemensbertatung fur Integrierte Systeme GmbH, Alt-Moabit 98, 10559 Berlin, 1994.

[BPR - Firststep 94]: Firststep Overheads

Interfacing Technologies, FirstSTEP: Strategic Process Planning presentation, 1994.

[BRI 92]: Assessor Checklist for ISO 9001

Business Resource International Inc., Assessor Checklist for International Standard ISO 9001: 1987 Enhanced, BRI, October 6, 1992.

[BRI 93]: ISO 9000 & Global Competitiveness

Business Resource International Inc., ISO 9000 & Global Competitiveness: Growth in Excellence, September 21, 1993.

[BRINT 97]: BRINT

Malhotra, Yogesh, BPR and Innovation [Online], Available: http://www.brint.com/BPR.htm, 1997.

[Baan 97]: Baan IV

The Baan Company, Baan Solutions [Online], Available: http://www.baan.com/solutions/default.htm, January 14, 1997.

[Baid 94]:Product and Change Ontology

Baid, Nirmal K., An Integrated Product and Change Ontology for Collaborative Design, M. Eng. Project Report, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT M5S 1A4, 1994. (also URL - http://www.ie.utoronto.ca/EIL/tove/part/part.html )

[Baird 88]: Experimentation: an introduction to measurement

Baird, David C., Experimentation: an introduction to measurement theory and experiment design, Englewood Cliffs, NJ: Prentice Hall, 1988.

[Baldrige 94]: Baldrige Award Criteria

National Institute of Standards and Technology, Malcolm Baldrige National Quality Award--- 1994 Award Criteria, Gaithersburg, MD 20899, 1994.

[Bamford 91]: Comparing and Contrasting ISO 9001 and SEI CMM

Bamford, Robert C., "Comparing, and contrasting ISO 9001 and the SEI capability maturity model", Computer, Vol. 26, October 1993, pp. 68-70

[Bamford & Deibler 94]: Configuration Management and ISO 9001

Bamford, Robert, & Deibler, William J., Configuration Management and ISO 9001, Software Systems Quality Consulting, 2269 Sunny Vista Drive, San Jose, CA 95218, 1994.

[Banker et. al. 93]: Repository Evaluation of Software Reuse

Banker, Rajiv D., Kauffman, Robert J., & Zweig, Dani., "Repository Evaluation of Software Reuse", IEEE Transactions on Software Engineering, Vol. 19, No. 4, April 1993, pp. 379-389.

[Banks 89]: Principles of Quality Control

Banks, Jerry, Principles of Quality Control, John Wiley and Sons, 1989.

[Barnett & Andrews 94]: Are you getting the most out of control charts?

Barnett, Andrew J., & Andrews, Richard W., "Are you getting the most out of control charts?", Quality Progress, Vol. 27, No. 11, November 1994, pp. 75-80.

[Bassie et. al. 95]: QUASAR

Bassie, Trienekens, Aerts, and Giesberts, Quality Assurance Software Application Requirements (QUASAR) for Industrial Manufacturing, The IFIP Working Group 5.7 Conference on "Reengineering the Enterprise", Galway, 1995. Summary

[Beck 94]: Supply Chain Coordination Modelling

Beck, Chris, Supply Chain Coordination Modelling, presentation at Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT M5S 1A4, 1993.

[Belohlav 93]: Developing the Quality Organization

Belohlav, James, "Developing the Quality Organization", Quality Progress, October, 1993, pp. 119-122.

[Benjamin 96]: Baldrige-Porter Based Life Cycle Model

Benjamin, Robert, Baldrige-Porter Based Life Cycle Model, NCR, 184 Libery Corner Rd., Warren, NJ, 1996.

[Bennett 91]: Sound Bites

Bennett, Bill, Sound Bites: Quality Terminology Definitions [e-mail to the author], 1991.

[Bernus 96]: GERAM

Bernus, P. & Nemes, L., ``A Framework to Define a Generic Enterprise Reference Architecture and Methodology", Computer Integrated Manufacturing Systems 9,3, July 1996, pp. 179-191.

[Bersbach 92]: Quality Information Systems

Bersbach, Peter, "Quality Information Systems", in Quality Engineering Handbook, ed. Pyzdek,T., Berger, R., Milwaukee, WI: ASQC Quality Press, 1992, pp. 61-83.

[Bieman et. al. 90]: A Systems Theoretic View of CIM

Biemans, F.P.M., & Vissers, C.A., "A Systems Theoretic View of Computer Integrated Manufacturing", Proceedings of CIMCON '90, March, 1990.

[Bilmers & Adler]: Micromodeling for Enterprise Integration

Bilmers, Meyer, & Adler, Mark, Micromodeling as a Tool for Enterprise Integration, Report, AI Technology Center, Digital Equipment Corporation 111 Locke Drive, Marlboro, MA 01752.

[Bisgaard 94]: Quality and the Bottom Line

Bisgaard, Soren, "Quality and the Bottom Line", Quality Engineering, Vol. 7, No. 1, 1994-5, pp. 223-235.

[Bishara & Wyrick 94]: A Systematic Approach to Quality Assurance Audit

Bishara, H. & Wyrick, Michael C., "A Systematic Approach to Quality Assurance Auditing", Quality Progress, December 1994, pp. 67-70.

[Blackburn 91]: Time-based competition

Blackburn, J., Time-based competition, Business One Irwin, 1991.

[Blair 95]: A Simple ISO 9002 Checklist

Blair, Grant, A Simple ISO 9002 Checklist [Internet, listserver], Available: copy of message available from ISO 9000 Discussion List at Listserv@VM1.nodak.edu, March, 1995.

[Blair et. al. 92]: Microtheories

Blair, P., Guha, R.V., & Pratt, W., Microtheories: An Ontological Engineer's Guide, CYC-050-92, Cycorp Inc, 3500 West Balcones Center Drive, Austin, TX 78759, 1992.

[Blanchard 91]: Systems Engineering Management

Blanchard, Benjamin S., Systems Engineering Management, John Wiley & Sons, Inc., 1991. Summary

[Boardman 90]: Systems Engineering: An Introduction

Boardman, John, Systems Engineering: An Introduction, Prentice Hall, 1990. Summary

[Boehm 81]: Software Engineering Economics

Boehm, Barry, Software Engineering Economics, Prentice Hall, 1981.

[Boehm 88]: A Spiral Model

Boehm, Barry, W., A Spiral Model of Software Development and Enhancement, in Computer, Vol. 21, No. 5, 1988., pp. 61-72.

[Bonner et. al. 96]: LabFlow-1

Bonner, A., Shrufi, A., and Rozen, S., "LabFlow-1: a Database Benchmark for High-Throughput Workflow Management", International Conference on Extending Database Technology, Avignon, France, March 25-9, 1996. Summary

[Borcom 96]: ISO 9000 Quality Management Consulting

Borcom, ISO 9000 Quality Management Consulting, [Online], Available: http://fox.nstn.ca/~borcom/iso9000.html, 1996.

[Box & Bisgaard 87]: The Scientific Context of Quality Improvement

Box, George E. P.., Bisgaard, Soren, "The Scientific Context of Quality Improvement", Quality Progress, June 1987, pp. 54-61.

[Box & Bisgaard 88]: Taguchi's Contributions to Quality Engineering

Box, George E. P.., Bisgaard, Soren, An Explanation and Critique of Taguchi's Contributions to Quality Engineering, Department of Industrial Engineering, University of Wisconsin-Madison, 610 Walnut St., Madison, WI, 53705, 1988.

[Box 93]: Changing Management Policy to Improve Quality and Productivity

Box, George E., "Changing Management Policy to Improve Quality and Productivity", Quality Engineering, Vol. 6, No. 4, 1994, pp. 719-724.

[Brachman 79]: Epistemological Status of Semantic Networks

Brachman R. J., "On the Epistemological Status of Semantic Networks", in Associative Networks: Representations and Use of Knowledge by Computers, Findler, N.V: Academic Press, 1979, pp. 3-50.

[Brandimarte & Cantamessa 95]: CIM Methodology Critique

Brandimarte, P., Cantamessa, M., "Methodologies for Designing CIM Systems: A Critique", Computers in Industry, Vol. 23, No. 3, March 1995, pp. 281-293. summary

[Brauer&Cesarone 91]: TMA

Brauer, Douglas C., & Cesarone, John, Total Manufacturing Assurance, New York, NY: Marcel Dekker, 1991.

[Bratko 90]: Prolog Programming for AI

Bratko, Ivan, Prolog Programming for Artificial Intelligence, Addison-Wesley, 1990.

[Bravoco & Yadav 85]: A Methodology to Model an Organization

Bravoco, R.R., Yadav, S.B., "A Methodology to Model the Functional Structure of an Organization", Computers in Industry, Vol. 6, 1985, pp. 345-361.

[Briand et. al. 96]: Measurement Theory in Software Engineering

Briand, L., El Emam, K., Morasca, S., "On the Application of Measurement Theory in Software Engineering", Empirical Software Engineering: An International Journal, Vol. 1, No. 1, 1996.

[Brown 95]: Accounting Expert Systems

Brown, Carol E.., "Accounting Expert Systems Applications", in Introduction to Artificial Intelligence and Expert Systems Brown C. and O'Leary D. (eds), Oregon State University, 1995.

[Browne et. al. 95]: Future Manufacturing Systems

Browne, J., Sackett, P.J., Wortmann, J.C., "Future Manufacturing Systems--- Towards the extended enterprise", Computers in Industry, Vol. 25, No. 3, March 1995, pp. 235-54. Summary

[Brumm 95]: Managing Records for ISO 9000 Compliance

Brumm, Eugenia K., "Managing Records for ISO 9000 Compliance", Quality Progress, January 1995, pp. 73-7.

[Burr 94]: A Review of Computerised Systems for Implementing ISO 9000

Burr, Adrian, "A Review of Computerised Systems for Implementing ISO 9000", Managing Service Quality, Vol. 4, No. 5, 1994, pp. 52-5.

[Bush & Dooley 89]: The Deming Prize and Balridge Award

Bush, David & Dooley, Kevin, "The Deming Prize and Balridge Award: How They Compare", Quality Progress, January 1989, pp. 28-30.

[Budd 91]: An Introduction to Object-Oriented Programming

Budd, Timothy, An Introduction to Object-Oriented Programming, Addison-Wesley, 1991.

[Byrne et. al. 93]: The Virtual Corporation

Byrne, J.A., Brandt, R., Port, O., "The Virtual Corporation", Business Week, February 8, 1993, pp. 99-103.

C

[CASE 89]: Software Engineering Productivity

Hewlett-Packard, Software Engineering Productivity, Document # 5952-0225, 1989.

[CASE 90]: CASE and Objects--- A Primer

Hewlett-Packard, CASE and Objects--- A Primer, Document # 5952-2624, Mountain View, CA: HP, 1990.

[CEMP 95]: Welcome to CEMP

Customized Establishment of Measurement Programs, Welcome to the CEMP project! [Online], Available: http://uomo.informatik.uni-kl.de:2080/Cemp/CEMP.html, 1995.

[CIM]: CIM Glossary

Computer Integrated Manufacturing Glossary

[CIM-OSA]: CIM-OSA Architecture and Models

Vlietstra, J., The Architectural Framework and Models of CIM-OSA, AT & T Network Systems International BV, Larensweg 50, 1221 CJ Hilversum, The Netherlands.

[CIM-OSA 90a]: CIM-OSA Part 1: Total Enterprise Modelling

Jorysz, H.R. and Vernadat, F.B. , "CIM-OSA Part 1: total enterprise modelling and function view", International Journal of Computer Integrated Manufacturing, Vol. 3, Nos. 3 and 4, 1990, pp. 144 - 56.

[CIM-OSA 90b]: CIM-OSA Part 2: information view

Jorysz, H.R., & Vernadat, F.B., "CIM-OSA Part 2: information view", International Journal of Computer Integrated Manufacturing, Vol. 3, Nos. 3 and 4, 1990, pp. 157-67.

[CIM-OSA 90c]: CIM-OSA Part 3: CIM-OSA Integrating Infrastructure

Klittich, M., "CIM-OSA Part 3: Integrating Infrastructure- the Operational Basis for Integrated Manufacturing Systems", International Journal of Computer Integrated Manufacturing, Vol. 3, Nos. 3 and 4, 1990, pp. 168-80.

[CIM-OSA 91]: CIM-OSA: Its Role in Manufacturing Protocol

Kosanke, K., CIM-OSA: Its Role in Manufacturing Protocol, ESPRIT Consortium, AMICE, Bruxelles, Belgium, 1991.

[CMM 93a]: CMM: A Tutorial

Software Engineering Institute, The Capability Maturity Model: A Tutorial, Carnegie Mellon University, Pittsburgh, PA 15213, 1993.

[CMM 93b]: CMM, Version 1.1

Paulk, Mark C., Curtis, Bill, Chrissis, Mary Beth, Weber, Charles V., Capability Maturity Model for Software, Version 1.1, Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA 15213, 1993.

[CMM 94a]: Q &A on CMM

Paulk, Mark C., Questions and Answers on the CMM [e-mail from author], Available: as e-mail from mcp@sei.cmu.edu, April 5, 1994.

[CMM 94b]: A Software Process Bibliography

Paulk, Mark C., A Software Process Bibliography [e-mail to author], Available: as e-mail from mcp@sei.cmu.edu, October, 1994.

[CMP 96]: Fast Track

Computer Methods Pty., Fast Track ISO 9000 Compliance [Online], Available: http://www.ozemail.com.au/~compmeth/index.html, 1996.

[CSMF]: Normative Constructs for the CSMF

SC21/WG3, Normative Constructs for the CSMF, N1781 Clause 8.3.

[Cachat 92]: Computerising for ISO 9000

Cachat, John, "Computerising for ISO 9000", Quality Magazine, August, 1992, pp. 38.

[Caillibot 95]: Effectiveness of the ISO 9000

Caillibot, Pierre, Speech by the Chair of the Canadian delegation to the ISO , 1995.

[Calhoun 93]: Integrating the Quality Toolset

Calhoun, Kenneth, "Integrating the Quality Toolset: Practitioner Guidelines", The Quality Management Forum--- ASQC, Fall, 1993, pp. 4-5.

[Calhoun 94]: Quality Systems Engineering in Product Development

Calhoun, Kenneth, Deploying Quality Systems Engineering into Product Development Processes, Quality Management Forum, Vol. 20, No. 3, 1994, pp. 4-6.

[Campbell & Shapiro 95]: Ontologic Mediation

Campbell, A. E. & Shaprio, S. C., "Ontological Mediation: An Overview", Proceedings of the IJCAI Workshop on Basic Ontological Issues in Knowledge Sharing, Menlo Park CA: AAAI Press, 1995.

[Carlsen et. al. 92]: Manual of Quality Assurance

Carlsen, Robert D., Gerber, Jo Ann, McHugh, James F., Manual of Quality Assurance Procedures and Forms, Englewood Cliffs, NJ: Prentice Hall, 1992.

[Casti 96]: Software to Assist Quality Professionals

Casti, Bill, Software to Assist Quality Professionals [Online], Available: http://www.casti.com/qc/html/qual-sw.html, 1996.

[Chang 88]: The structure of QIS in CIM

Chang, C., "The structure of quality information system in a CIM environment", Computers and Industrial Engineering, Vol. 15, 1988, pp. 338-43.

[Checkland 78]: Hard Systems Thinking

Checkland, P.B., "The Origin and Nature of 'Hard' Systems Thinking", Journal of Applied Systems Analysis, May 1978, pp. 99-110.

[Chung et. al. 91]: From Information Systems Requirements to Design

Chung, Katalagarianos, Marakakis, Mertikas, "From Information Systems Requirements to Design: A Mapping Framework", Information Systems, Vol. 16, No. 4, 1991, pp. 429-461.

[Chung et. al. 94]: Using Quality Requirements for Software

Chung, L., Nixon, B., Yu, E., "Using Quality Requirements to Systematically Develop Quality Software", submitted to Fourth International Conference on Software Quality, October 3-5, 1994.

[Cirulli & Walker 94]: Accelerating the ISO 9000 Process

Cirulli, Philip J., Walker, Gregory D., "Accelerating the ISO 9000 Process using Groupware and Teams", ASQC 48th Annual Quality Congress Proceedings, Las Vegas, NV, May 24-6, 1994, pp. 635-41.

[Chignell 94]: A Flexible Model of Hypertext

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[Clark 94]: KBS Group: Related Projects

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[Clauson 95]: Cyberquality

Clauson, Jim, "Cyberquality: Quality Resources on the Net", Quality Progress, January 1995, pp. 45-8.

[Clements 93]: Quality Manager's Complete Guide to ISO 9000

Clements, Richard B., Quality Manager's Complete Guide to ISO 9000, Prentice Hall, 1993.

[Clements 95]: ISO Cost.ASC

Clements, ISO Cost.ASC [Online], Available: http://www.qadas.com/qadas/iso/iso-hm, January 19, 1995.

[Cole 87]: Standards, measurement and quality management

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[Collins & Forbus 87]: Reasoning about Fluids via Molecular Collections

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[Copi & Cohen 90]: Introduction to Logic

Copi, Irving, Cohen, Carl, Introduction to Logic, MacMillan Publishing, 1990.

[Crabtree 93]: Review of Scheer's Enterprise-Wide Data Modelling

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[Crosby 79]: Quality is Free

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[Crosby 93]: Exploding the Myths of Customer Satisfaction Measurement

Crosby, Lawrence, Exploding the Myths of Customer Satisfaction Measurement, Presentation for Institute for Market Driven Quality, Faculty of Management, University of Toronto, 1993.

[Cunningham 94]: Deming and Vindication of Knowledge

Cunningham, Nina, "Deming and the Vindication of the Knowledge in the Philosophy of C.I. Lewis", Quality Management Journal, Volume 1, Issue 3, April, 1994, pp. 7-15. Summary

[Curtis et. al. 90]: Process Modeling

Curtis, B., Kellner, M.I., Over, J., "Process Modeling", Communications of the ACM, Vol. 35, No. 9, September 1992, pp. 75-90.

[Cusamano 91]: Japan's Software Factories

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D

[D'Ambrosio 87]: Real-Time Process Management

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[Datar et. al. 93]: Simultaneous estimation of cost drivers

Datar, kekre, Mukhopadhyay, Srinivasan, "Simultaneous estimation of cost drivers", The Accounting Review, Vol. 68, No. 3, July 1993, pp. 602-614.

[Date 90]: Logic-Based Systems

Date, C. J., "Logic-Based Systems", in An Introduction to Database Systems, Addison-Wesley, 1990.

[Davenport & Short 90]: The New Industrial Engineering

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[Deibler & Bamford 94]: ISO 9000 Implementation as a Managed Process

Deibler II, W.J., Bamford, Robert C., "ISO 9000 Implementation as a Managed Process", ASQC 48th Annual Quality Congress Proceedings, Las Vegas, NV, May 24-6, 1994, pp. 766-72.

[Delisio et. al. 93]: PLANET: An Expert System for Audits

Delisio, J., McGowan, M., Hamscher, W., PLANET: An Expert System for Ausit Risk Assessment and Planning, International Journal of Intelligent Systems in Accounting, Finance, and Management, volume 3, number 1, January 1994, pp 21-34.

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[Deming 86]: Out of the crisis

Deming, W. Edwards, Out of the crisis, Cambridge, MA: MIT Press, 1986.

[Deming 90]: Class Notes on Out of the Crisis

Students, IOE436 Class Notes: Out of the Crisis, Department of Industrial and Operations Engineering, University of Michigan, 1990.

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Derringer, George C., "A balancing act: optimizing a product's properties", Quality Progress, Vol. 27, No. 6, June 1994, pp. 51-58.

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[Di Battista & Lenzerini 93]: Deductive Entity Relationship Modeling

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[Durand et. al. 93]: AI in Automated Inspection

Durand I.G., Marquardt D.W.,Peach R.W.,Pyle J.C, "Updating the ISO 9000 Quality Standards: Responding to Marketplace Needs", Quality Progress, Volume 26, No. 7, 1993 pp. 23-30.

[Dzus 91]: Planning a Successful ISO 9000 Assessment

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E

[E&Y 92]: Internal Quality Study

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[EEI 96]: Q-Pulse

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[EIL 92]: EIL Project Descriptions

Fox, Mark S., Enterprise Integration Laboratory: Project Descriptions, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT M5S 1A4, 1992.

[EIL 96]: EIL

Fox, Mark S., Enterprise Integration Laboratory, URL--- http://www.ie.utoronto.ca/EIL/eil.html, 1996.

[Early & Dmytrow 86]: Managing Information Quality in the CPI

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[Edosomwan 88]: Productivity and Quality Improvement

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[Edwards 68]: The Meaning of Quality

Edwards, C.D., "The Meaning of Quality", Quality Progress, October, 1968. (quote: pp. 37)

F

[FCIM 96]: X-Mosaic Process Assistant (X-PRO)

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[FEND 96]: FEND

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[Fadel et. al. 94]: A Generic Enterprise Resource Ontology

Fadel, F.G., Fox, M.S., Gruninger, M., "A Generic Enterprise Resource Ontology", Proceedings of Third Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises, Morgantown, WV, April, 1994, pp. 117-128.

[Falster & Jagdev 95]: CIM in the Extended Enterprise

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[Farhoodi 94]: CADDIE

Farhoodi, Faramarz, CADDIE: An Advanced Tool for Organizational Design and Process Modelling, in Software Assistance for Business Re-engineering (eds: Spurr, K., Layzell, P., Jennison, L., Richards, N.), Praxis Pics, 1994.

[Fehling 90]: Role of AI in CIM

Fehling, Michael, "The Role of Artificial Intelligence in Computer Integrated Manufacturing", Proceedings of the 3rd Intl Conf on Expert Systems, 1990.

[Feigenbaum 90]: 40 Steps to Quality Improvement

Federal Total Quality Management Handbook, Appendix 1A:"How to Get Started.", June 1990.

[Feigenbaum 91]: Total Quality Control

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[Fenton 94]: Software measurement

Fenton, Norman, "Software measurement: a necessary scientific basis", IEEE Transactions on software engineering, Vol. 20, No. 3, March 1994, pp. 199-205.

[Fernandes et. al. 92]: DOOD

Fernandes, A., Paton, N., Williams, M. and Bowles, A., "Approaches to Deductive Object-Oriented Databases", Information and Software Technology 34(12), pp. 787-803. 1992.

[Fikes & Nilsson 71]: STRIPS

Fikes, Richard E., Nilsson, Nils J., "STRIPS: A New Approach to the Application of Theorem Proving to Problem Solving", Artificial Intelligence, Vol. 2, No. 4, 1971, pp. 189-208.

[Fikes et. al. 91]: Knowledge Sharing Technology Project Overview

Fikes, Cutkosky, Gruber, Van Baalen, Knowledge Sharing Technology Project Overview, KSL 91-71, Knowledge Systems Laboratory, Department of Computer Science, Stanford University, Stanford, CA 94305, 1991.

[Finkelstein 84]: Fundamental concepts of measurement

Finkelstein, L., "A review of the fundamental concepts of measurement", Measurement, Vol. 2, No. 1, pp. 25-34, 1984.

[Fingar et. al. 96]: Distributed Objects for Business

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[Finin et. al. 94]: KQML

Finin T., McKay, D., Fritzson, R., & McEntire R., "KQML: An Information and Knowledge Exchange Protocol", in Kazuhiro Fuchi and Toshio Yokoi (Ed.), Knowledge Building and Knowledge Sharing, Ohmsha and IOS Press, 1994.

[Forbus 86]: The Qualitative Process Engine

Forbus, Kenneth D., The Qualitative Process Engine, Technical Report, Qualitative Reasoning Group, Beckman Institute, University of Illinois, 405 N. Matthews, Urbana, IL 61801, 1986.

[Forbus 88]: Intelligent Computer-Aided Engineering

Forbus, Kenneth, "Intelligent Computer-Aided Engineering", AI Magazine, Fall, 1988.

[Forbus 89]: Introducing Action into Qualitative Simulation

Forbus, Kenneth, "Introducing Action into Qualitative Simulation", IJCAI, 1989.

[Forbus 93]: Qualitative Reasoning about Function

Forbus, Kenneth, "Qualitative reasoning about function: a progress report", AAAI Reasoning About Function Workshop, March, 1993.

[Ford 90]: The quality system survey and scoring guidelines

Ford Motor Company, The quality system survey and scoring guidelines Plymouth, MI: Ford Quality-Related Publications, April, 1990.

[Forsberg 96]: Quality Management Principles

Forsberg, Krister, Quality Management Principles [Online], Available: http://www.wineasy.se/qmp/index.html, 1996.

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[Fox 90]: AI and ES: Myths Legends and Facts

Fox, M. S., "Artificial Intelligence and Expert Systems: Myths, Legends, and Facts", IEEE Expert, 1990.

[Fox 92]: Ontological Engineering

Fox, Mark S., Ontological Engineering, Class Notes, Department of Industrial Engineering, University of Toronto, Toronto, Ontario, 1992.

[Fox 92a]: The TOVE Project

Fox, Mark S., ``The TOVE Project, Towards a Common Sense Model of the Enterprise,'' in Enterprise Integration, Ch. Petrie (Ed), Cambridge, MA, MIT Press, 1992.

[Fox - Globe 92]: Creating Common-Sense Systems

Zeidenberg, Jerry, "Creating Common-Sense Systems", The Globe and Mail, March 3, 1992.

[Fox - Constraint 93]: Lecture Notes on Constraint Satisfaction

Fox, Mark S., IND1430S: Lecture Notes on Constraint Satisfaction, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1993.

[Fox - EI 93]: Lecture Notes on Enterprise Integration

Fox, Mark S., IND1310S: Lecture Notes on Enterprise Integration: An Artificial Intelligence Perspective, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1993.

[Fox - KR 93]: Lecture Notes on Knowledge Representation

Fox, Mark S., IND1430S: Lecture Notes on Knowledge Representation, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1993.

[Fox - Planning 93]: Lecture Notes on Planning

Fox, Mark S., IND1430S: Lecture Notes on Planning, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1993.

[Fox - Problem Solving 93]: Lecture Notes on Problem Solving

Fox, Mark S., IND1310S: Lecture Notes on Problem Solving, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1993.

[Fox - TOVE 93]: Lecture Notes on TOVE

Fox, Mark S., IND1310S: Lecture Notes on TOVE, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1993.

[Fox et. al. 93a]: A Common-Sense Model of the Enterprise

Fox, M.S., Chionglo, J.C., Fadel, F.G., "A Common-Sense Model of the Enterprise", in 2nd IE Research Conference Proceedings, May 1993, Los Angeles, CA, 1993.

[Fox & Gruninger 94]: Enterprise Engineering

Fox, M.S., Gruninger, M., "Enterprise Engineering: An Information Systems Perspective", 3rd Industrial Engineering Research Conference, Atlanta, Georgia, 1994.

[Fox & Barbuceanu 93]: Information Architecture for Enterprise Integration

Fox M.S., Barbuceanu, M., Towards an Information Architecture for Enterprise, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1993.

[Fox et. al. 95]: An Organization Ontology

Fox, M.S., Barbuceanu, M., and Gruninger, M., An Organisation Ontology for Enterprise Modelling: Preliminary Concepts for Linking Structure and Behaviour, submitted to Fourth Workshop on Enabling Technologies - Infrastructures for Collaborative Enterprises (WET-ICE 95), West Virginia University, April, 1995, pp. 71-81.

[Fox & Gruninger 96]: Enterprise Modelling

Fox, M.S., Gruninger, M., Enterprise Modelling, Department of Mechanical and Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, Ontario, M5S 3G9, 1996.

[Fox - resume 96]: Curriculum Vitae

Fox, M. S., Curriculum Vitae, URL - http://www.ie.utoronto.ca/EIL/profiles/foxpro.html, 1996.

[Franke 91]: Deriving and Using Descriptions of Purpose

Franke, D., "Deriving and Using Descriptions of Purpose", IEEE Expert, April 1991, pp. 44-47.

[Franconi 96]: Ontology Reference Sites

Franconi, Enrico, Ontology [Online], Available: http://mnemosyne.itc.it:1024/ontology.html, September 9, 1996.

[Fraser 94]: Managing Change through Enterprise Models

Fraser, John, Managing Change through Enterprise Models, Technical Report, AIAI, University of Edinburgh 1994.

[Frost et. al. 74]: Scanlon Plan

Frost, C. F., Wakeley, J. H., Ruh, R. A., The Scanlon plan for organization development: identity, participation, and equity , East Lansing, MI: Michigan State University Press, 1974.

[Frost & Allen 95]: Object Modelling for Enterprise Systems

Frost, Stuart, Allen, Paul, "Object Modelling for Enterprise Systems", Object Expert, November-December 1995, pp. 33-7, 60.

[Fuchs 93]: TQM from the Future

Fuchs, Edward, "Total Quality Management from the Future: Practices and Paradigms", Quality Management Journal, October 1993, pp. 26-34.

[Furukawa et. al. 82]: A study on configuration of quality ctrl

Furukawa, O., Ikeshoji, H., Ishizuchu, H., "A theoretical study on configuration of quality control systems", IEEE Transactions on Engineering Management, EM-29, no. 4, 1982, pp. 128-34.

G

[GIM-GRAI 91]: State-of-the-Art models of CIM design

Doumeingts, G., & Chen, D., State-of-the-Art on models, architectures and methods for CIM systems design, GRAI, Laboratory of Automation and Production, University of Bordeaux I, 351, Cours de la liberation, 33405 Talence cedex, France.

[GIM-GRAI 92]: GIM GRAI integrated methodology

Doumeingts, G. et. al., GIM GRAI integrated methodology, Version 1.0, May 1992.

[GMD 96]: Quality Engineering at the GMD

GMD--- Forschungszentrum Informationstechnik GmbH, Quality Engineering and Modelling: YAQUAPMO and Y7 [Online], Available: http://www.scope.gmd.de/projects/Y7/, 1996.

[Galliers 90]: The Positive Role of Conflict in Cooperative Multi-Agent Systems

Galliers, Julia Rose, "The Positive Role of Conflict in Cooperative Multi-Agent Systems", in Decentralized AI, Demazeau, Y., Muller, J.P. (eds), North-Holland: Elsevier Science Publishers B.V., 1990, pp. 33-46.

[Garvin 83]: Quality on the Line

Garvin, David A., "Quality on the Line", Harvard Business Review, Vol. 22, Sept-Oct 1992, pp. 69-80.

[Garvin 84]: What does Product Quality Really Mean?

Garvin, D.A., "What does 'Product Quality' Really Mean?", Sloan Management Review, Fall, 1984.

[Garvin 88]: Managing Quality

Garvin, D.A., Managing Quality, New York, NY: The Free Press, 1988.

[Garvin 91]: How the Baldrige Award Really Works

Garvin, David A., "How the Baldrige Award Really Works", Harvard Business Review, November-December 1991.

[Gause & Weinberg 89]: Exploring Requirements: Quality Before Design

Gause, D.C., Weinberg, Gerald M., Exploring Requirements: Quality Before Design, New York, NY: Dorset House, 1989.

[Generseth & Fikes 92]: KIF Version 3.0

Genesereth, Michael, R., Fikes, Richard E., Knowledge Interchange Format Version 3.0 Reference Manual, Report Logic-92-1, Logic Group, Computer Science Department, Stanford University, Stanford, CA 94305.

[Gennari et. al. 94]: Mapping Domains to Methods in Support of Reuse

Gennari J. H., Tu, S. W., Rothenfluh T. E., Musen, M. A., "Mapping Domains to Methods in Support of Reuse", International Journal of Human-Computer Studies, Vol. 41, 1993, pp. 399-424.

[Gensym 96]: Product Overview

Gensym Corp., Product Overview [Online], Available: http://www.gensym.com/productoverview/overview.html, 1996.

[Gilmour & Hunt 95]: Total Quality Management

Gilmour, Peter, Hunt, Robert A., Total Quality Management: Integrating Quality into Design, Operations, and Strategy, Melbourne, Austrailia: Longman, 1995.

[Godfrey 91]: Information Quality- A Key Challenge

Godfrey, A.B., "Information Quality- A Key Challenge for the 1990's", in The Best of Quality: Targets, Improvements, Systems, Vol. 4, edited by H.J. Zeller, Munich: Hanser Publishers, 1991, pp. 31-48.

[Godfrey 93]: Ten Areas for Future Research in TQM

Godfrey, A. Blanton, "Ten Areas for Future Research in Total Quality Management", Quality Management Journal, October, 1993, pp. 47-70.

[Goldratt & Cox 86]: The goal: A process of ongoing improvement

Goldratt, E.M., Cox J., The goal: A process of ongoing improvement, Croton-on-Hudson, NY: North River Press, 1986.

[Goodman 96]: Data Collection and Analysis

Goodman, Albert, <http://www.deakin.edu.au/~agoodman/sci101/index.html>SCI101: Data Collection and Analysis, School of Computing and Mathematics, Deakin University, Clayton, Victoria 3168, Australia.

[Goranson 92]: EI Studies Initial Results

Goranson, H.T., Some Initial Results from Enterprise Integration Studies, 1992.

[Gotel & Finkelstein 94]: An Analysis of the Requirements Traceability Problem

Gotel, O. C. Z. and Finkelstein, A. C. W., "An Analysis of the Requirements Traceability Problem", Proceedings of the First International Conference on Requirements Engineering (ICRE '94), IEEE Computer Society Press, Colorado Springs, Colorado, U.S.A., April 18-22, 1994, pp. 94-101.

[Grady 93]: System Requirements Analysis

Grady, Jeffrey O., System Requirements Analysis, McGraw-Hill Inc., 1993. Summary

[Graham et. al. 91]: Risk Advisor

Graham, Lynford E., Damens, Jeffrey and Van Ness, George, "Developing Risk Advisor: An Expert System for Risk Identification," Auditing. 10(1), 1991, pp. 69-96.

[Grahn 95]: The Five Drivers of Total Quality

Grahn, Dennis P., "The Five Drivers of Total Quality", Quality Progress, January 1995, pp. 65-71.

[Gresse et. al. 95]: GQM Process

Grasse, C., Hoisl, B, & Wust, J., A Process Model for GQM-Based Measurement, STTI-95-04-E, Software Technology Transfer Initiative Kaiserslautern (STTI-KL), University of Kaiserslautern, Germany, 1995.

[Grosof & Morgenstern]: Logicist KR in Enterprise Integration

Grosof, B.N., Morgenstern, L., Applications of Logicist Knowledge Representation in Enterprise Modelling, Technical Report, IBM T.J. Watson Research Center, P.O. Box 704, Yorktown Heights, NY, 10598. Summary

[Gruber 91]: Role of Common Ontology

Gruber, Thomas R., "The Role of Common Ontology in Achieving Sharable, Reusable Knowledge Bases", in Principles of KR & Reasoning: Proceedings of 2nd Intl Conf, Allen, J.A., Fikes, R., Sandewall,E (Eds), San Mateo,CA: Morgan, Kaufmann, 1991.

[Gruber 93]: Towards Design of Ontologies

Gruber, Thomas, R., "Towards Principles for the Design of Ontologies Used for Knowledge Sharing", In International Workshop on Formal Ontology, N. Guarino & R. Poli, (Eds.), Padova, Italy, 1993.

[Gruber 93a]: Ontolingua

Gruber, Thomas R., "A Translation Approach to Portable Ontology Specifications", Knowledge Acquisition, 5(2):199-220, 1993.

[Gruber 94]: An Ontology for Engineering Mathematics

Gruber, T. R., & Olsen, G. R. "An ontology for engineering mathematics", 4th International Conference on Principles of Knowledge Representation and Reasoning, Bonn, Germany:Morgan Kaufmann, 1994.

[Gruninger 95 - bpr]: Designing Tools to Support BPR

Gruninger, Michael, Designing Tools to Support BPR, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1995.

[Gruninger 95 - logic]: Course Notes on Logic

Gruninger, Michael., IND1310S: Lecture Notes on Logic, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1995.

[Gruninger 96 - reuse]: Characterizing the Reusability of Ontologies

Gruninger, Michael., Characterizing the Reusability of Ontologies, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1996.

[Gruninger 96 - Onto]: Ontologingua Code for Activity and Resource Ontologies

Gruninger, Michael., Ontologingua Code for Activity and Resource Ontologies, Department of Industrial Engineering, University of Toronto, 4 Taddle Creek Rd., Toronto, ONT, M5S 1A4, 1996.

[Gruninger 96]: Designing and Evaluating Generic Ontologies

Gruninger, Michael. "Designing and Evaluating Generic Ontologies", Proceedings of the Workshop on Ontological Engineering, European Conference on Artificial Intelligence, Budapest, 1996, pp. 53-65.

[Gruninger & Fox 94a]: The role of competency questions in EE

Gruninger, M., Fox, M.S., "The role of competency questions in enterprise engineering", Proceedings of the IFIP WG5.7 workshop on benchmarking - theory and practice, Trondheim, Norway, Jun, 1994.

[Gruninger & Fox 94b]: An Activity Ontology for Enterprise Modelling

Gruninger, Michael, Fox, Mark S., "An Activity Ontology for Enterprise Modelling", Workshop on Enabling Technologies - Infrastructures for Collaborative Enterprises (WET-ICE 94), West Virginia University, April, 1994.

[Gruninger & Fox 94c]: An Advisor- based Architecture for Enterprise Engineering

Gruninger, M., and Fox, M.S., "An Advisor- based Architecture for Enterprise Engineering", Submitted to AAAI-94 Workshop on Artificial Intelligence in Business Process Reengineering, Seattle, Washington, 1994.

[Gruninger & Fox 95a]: Methodology for the Design and Evaluation of Ontologies

Gruninger, M., and Fox, M.S., "Methodology for the Design and Evaluation of Ontologies", Workshop on Basic Ontological Issues in Knowledge Sharing, IJCAI, Montreal, 1995.

[Gruninger & Fox 95b]: A Formalization of Time-Based Competition

Gruninger, Michael, A Formalization of Time-Based Competition Part I: Minimum Duration, Department of Industrial Engineering, University of Toronto, Toronto, ONT M5S 1A4, 1995.

[Gruninger & Kittel 94]: Tools for Enterprise Design

Gruninger, Michael, Kittel, Ines, Tools for Enterprise Design, Department of Industrial Engineering, University of Toronto, Toronto, ONT M5S 1A4, 1994.

[Gruninger & Pinto 95]: A Theory of Complex Action for Enterprise Modelling

Gruninger, Michael, and Pinto, Javier A., A Theory of Complex Action for Enterprise Modelling, Department of Industrial Engineering, University of Toronto, Toronto, ONT M5S 1A4, 1995.

[Guarino 92]: Concepts, Attributes, and Arbitrary Relations

Guarino, N., "Concepts, Attributes, and Arbitrary Relations: Some Linguistic and Ontological Criteria for Structuring Knowledgebases", Data and Knowledge Engineering, 8, 1992.

[Guha et. al. 90]: Cyc: A Midterm Report

Guha, R. V., Lenat, D. B., Pittman, K., Pratt, D., , & Shepherd, M., "Cyc: A Midterm Report", Communications of the ACM, Vol. 33, no. 8, August 1990.

[Guha & Lenat 91]: Comparing Cyc to other AI Systems

Guha, R. V., & Lenat D. B., Comparing Cyc to other AI Systems, ACT-CYC-406-91, Cycorp, Inc., 3500 West Balcones Center Drive, Austin, TX 78759, 1992.

[Guida & Mauri 93]: Evaluating Performance and Quality of KBs

Guida, Giovanni, Mauri, Giancarlo, "Evaluating Performance and Quality of Knowledge-Based Systems: Foundation and Methodology", IEEE Transactions on Knowledge and Data Engineering, Vol. 5, No. 2, April, 1993, pp. 204-225.

[Gunter 87]: A Perspective on the Taguchi Methods

Gunter, Berton, "A Perspective on the Taguchi Methods", Quality Progress, June 1987, pp. 44-52.

[Gupta & Gani 95]: Ontology for Faculty of Engineering

Gupta, Lokesh, Gani, Mahmudul, Ontology for the Faculty of Applied Sciences and Engineering, Project Report for IND1310S, Department of Industrial Engineering, University of Toronto, Toronto, ONT M5S 1A4, 1995.

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[HP 89]: HP Quality Manual

Hewlett Packard Company, Quality Manual, Corporate Quality Marketing, 3155 Porter Drive, Building 28A, Palo Alto, CA 94303, 1989.

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[ISO 94c]: ISO 9000-1

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[ISO 94e]: ISO 9001

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[ISO 94f]: ISO 9002

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[ISO 94g]: ISO 9004-1

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[Kim 5 - ISO 8402 96]: TOVE ISO 8402 Ontology

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[Oakland 93]: Total Quality Management

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[Optimum 96]: Optimum

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[PRTM 94]: Competitive Benchmarking: A Tutorial

Pittiglio Rabin Todd & McGrath, Competitive Benchmarking: A Tutorial, presentation for the Canadian Business Process Reengineering Forum, September 1994.

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Union Pacific Technologies, ProQMS: Productivity and Quality Management System, URL: http://www.magicwindows.com/software/proqms/proqms02.html.

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[Peters 87]: Quality is Free

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[Pohl & Jarke 92]: QIS: Repository

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[Port et. al. 92]: Quality: Special Report

Port, O., Carey, J., Kelly, K., Anderson S. F., Quality: small and midsize companies seize the challenge, Business Week, November 30, 1992, pp. 66-72.

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[Presley et. al. 93b]: Enterprise Excellence

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[Powerway 94]: Powerway

AMS/Powerway, Powerway 9000, AMS/Powerway, 43 Pomona St., Suite 300, Buffalo, NY, 14210, 1994.

[Pressman 92]: Software Engineering: A practitioner's Approach

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[Publications 92]: Publications Abstracted for Quality

QCAS, Publications Abstracted, Executive Sciences Institute, Davenport IA 52803, 1992, pp. 13-27.

[Pyzdek 94]: Toward Service System Engineering

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[QA 93]: Quality Auditor

Harley Systems, Quality Auditor, Harley System, 666 Goodwin Avenue, Midland Park, NJ, 07432, 1993.

[QAI 90]: How to Implement the ISO 9000

QualityAlert Institute, flyer on How to Implement the ISO 9000/QS 90, September 1992.

[QIS/TC 92]: QIS Draft Document

ASQC QMD QIS/TC, Quality Information Systems Draft Document, IQS Inc., Cleveland, OH 44116-3453, 1992.

[QMI 91]: How to Register

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[QMS 91]: QMS Programs

John A. Keane and Associates, ISO 9000 QMS Programs, John A. Keane and Associates, 575 Ewing Street, Princeton, NJ 08540.

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Reimann, Curt, W., Hertz, Harry S., The Malcolm Baldridge NQA and ISO 9000 Registration: Understanding their many important Differences, Draft, Office of Quality Programs, NIST, Gaithersburg, MD 20899, 1993.

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Unknown author, Notes on a Language for Requirements Specification, September 1994.

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Roussel, Anne-Marie, "ISO 9000: a measure of the measurement", Data Communications, Vol. 22, OCtober 1993, p. 55-6.

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Ryan, Peter & Sennett, Chris, Ed., Formal Methods in Systems Engineering, Springer Verlag, 1993. Summary

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[SA 93]: Strategic Analyst

Omni Data Sciences, The Strategic Analyst, Omni Data Sciences, 1345 Monroe NW, Grand Rapids, MI 49505, 1993.

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SAP AG, SAP R/3 System Overview [Online], Available: http://www.sap.com/r3/r3_over.htm, December 6, 1996.

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Saarelainen, Markku J., "What shall Quality Audits be in 2100?", Quality Systems Newsletter, January 1996.

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[Sage 92]: Systems Engineering, IT, TQM & Education

Sage, Andrew P., "Systems Engineering and IT: Catalysts for Total Quality in Industry and Education", IEEE Transactions on Systems, Man, & Cybernetics, Vol. 22, No. 5, September/October 1992, pp. 833-65.

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Sarantopoulos, P.D., A Strategic Approach for Quality Management in a Global Environment: The Systems Approach to Product-Quality, Department of Industrial Engineering, Rutgers University, P.O. Box 909, Piscataway, NJ, 08855-0909, Working Paper #92-111, 1992.

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Sarkis, Joseph & Reimann, Michael, "Quality Information Systems in Advanced Manufacturing Environments", Quality Engineering, Vol. 8, #3, 1996, pp. 419-31.

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Scacchi, Walt, Mi, Peiwei, "Modeling, Inegrating and Enacting Complex Organizational Processes", in Proceedings of the 5th International Symposium on Intelligent Systems in Accounting and Management, Stanford CA, December 1993.

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Scacchi, Walter, USC ATRIUM Lab Home Page [Online], Available: http://cwis.usc.edu:80/dept/ATRIUM/, September 12, 1996.

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[Schnoll 93]: One World, One Standard

Schnoll, Les, "One World, One Standard", Quality Progress, April, 1993, pp. 35-9.

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Schwartz, M.H. A Question of Semantics, Quality Progress November, 1991 pp.59-63.

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Seddon, John, ISO 9000 Implementation and Value-Added: three case studies [Online], Available: http://www.vanguardconsult.co.uk, 1996. reply to Seddon, reply to reply to Seddon.

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Shapiro, B.P, Rangan, V.K., Sviokla, J.J, "Staple Youself to an Order", Harvard Business Review, Vol. 70, No. 4, July-August, 1992, pp. 113-22.

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Soward, Dennis, "TQM is a Journey: So Where do we Begin?", Industrial Engineering, January 1992, pp. 24-8.

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