key process
vision
strategy
objective
goal
core competency
enterprise performance criteria
process performance measures
environment
customer
customer needs, expectations, requirements
market
market opportunity
competitor capabilities
sponsor
expected outcome of process
critical success factor for process
ownership of process
linkage of processes to objectives
skill requirements to support a process
information requirements for agents to perform their processes
system requirements to support a process
potential problems within the enterprise
value-added processes
future needs and current complaints of the customers, suppliers, and performers of the existing processes
opportunities and possibilities for change
process performance targets
task assignment
skill and automation enhancements
design/redesign rationale
consequences of design/redesign decisions
migrate from old to new processes
change management - provide a structure that assists in planning and managing migrations from old to new processes.
implementation plan
pilot
driver and supporter of change
invalidate some aspect of the redesign
process-oriented culture within the enterprise
framework for establishing management and reward systems that support improvement of organization effectiveness and efficiency
architectural framework for establishing organization structures, business measurements, core competencies, skill sets, and applications of technology
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